Despite the ever-growing list of options to communicate and collaborate with people, email still persists. It’s like a weed that just won’t go away. In fact, it’s estimated that email will top 3 billion users by 2020. Some days, I feel like I’m on the receiving end of all the world’s email and I bet you do, too. Wouldn’t it be great if you could automatically flag the negative emails, especially the ones from your customers, so you can prioritise dealing with their issues, and keeping them satisfied? Turns out, Microsoft Flow makes this a cinch.