How To: Automatically flag negative emails in Office 365 using Microsoft Flow

Despite the ever-growing list of options to communicate and collaborate with people, email still persists. It’s like a weed that just won’t go away. In fact, it’s estimated that email will top 3 billion users by 2020. Some days, I feel like I’m on the receiving end of all the world’s email and I bet you do, too. Wouldn’t it be great if you could automatically flag the negative emails, especially the ones from your customers, so you can prioritise dealing with their issues, and keeping them satisfied? Turns out, Microsoft Flow makes this a cinch.

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How To: Build a Q&A chat bot with zero code in less than an hour!

It’s just gone 5:00am where I am in Seattle, WA. I fly home later tonight after soaking up a week with thousands of other members of Microsoft’s technical community at an internal event called TechReady. Needless to say, the content shared is highly confidential but is motivating, inspirational and truly awesome. It’s as a result of this shot of technical excitement that I decided to build a Q&A chat bot. What’s even better? I did it in less than an hour with zero code and so can you! Read on to find out how…

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